FAQ
We understand the importance of every detail when it comes to your jewelry. Browse through our FAQs for answers to common questions, and if you don’t find what you’re looking for, feel free to reach out to us directly.
FINE MATERIALS & PRODUCTION
What does ’14 Carat Gold’ mean?
Carat is the measurement used to determine the purity of precious metals like gold. The description ’14-carat’, shortened to ‘14 ct.’ guarantees exceptional purity.
At Beheyt Diamond, we work with 14 ct. gold.
All of our 14 ct. gold designs -unless the stamp damages the jewel- contain the official stamp with 585 in the center. It indicates that 58.5% fine gold has been used in combination with other alloys like copper and silver.
All of Mérité’s 14 ct. gold jewelry pieces come with a certification card.
CLEANING & CHECK-UP
How often do I clean my jewelry piece at home?
We advise cleaning your jewelry at home every 2 weeks.
What is the best way to care for my piece of jewelry?
Soak your piece of jewelry in a mixture of lukewarm water and dish soap for 20 – 40 minutes. Use a soft toothbrush to gently scrub away any dirt.
Afterwards, you can rinse your piece under running warm water.
We also recommend using a small in-home ultrasonic cleaner.
Are there any activities that I should avoid while wearing my piece of jewelry?
Our pieces are created for daily wear, yet we advise removing your ring/bracelet during workouts, household chores, or any other strenuous activity to prevent scratching or damaging your jewelry.
REPAIR & WARRANTY
What is the Warranty Policy on my jewelry?
We stand by the quality and craftsmanship of our jewelry.
Mérité provides a lifetime warranty against manufacturing defects on all jewelry pieces. This warranty covers quality issues that arise only from a manufacturing defect.
Please note that this warranty does not cover issues resulting from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical exposure, warped metal, dents, misshapen bands, lost stones, or cracked stones.
Additionally, lost or stolen pieces are also not covered by this warranty. Any repair or service performed by a jeweler other than Mérité will void the warranty.
CONTACT
For any inquiries, please contact us through our web contact form under “GET IN TOUCH” or send us an email: info@meritejewels.com
We will be very happy to help you.